Frequently Asked Questions
Find answers to common questions about our services
Booking a cab is simple. Select your trip type (outstation, airport, or hourly), enter pickup and drop locations, choose your vehicle, and complete the payment. You will receive instant confirmation.
We accept all major payment methods including credit/debit cards, net banking, UPI, and digital wallets. You can also choose cash payment at the end of your trip.
Yes, you can cancel your booking. Cancellation charges apply based on the time of cancellation. If cancelled 24 hours before the trip, minimal charges apply. Please check our cancellation policy for details.
Yes, all our drivers are thoroughly verified with background checks and police verification. They are experienced, professional, and trained to provide safe and comfortable rides.
Outstation fares include driver allowance, fuel charges, and vehicle maintenance. Toll charges, parking fees, and state taxes are additional and will be charged as per actual.
Hourly packages are based on time and distance. For example, a 4hr/40km package means you can use the cab for 4 hours and cover 40 kilometers. Extra charges apply for additional time or distance.
Yes, you can modify your booking details like pickup time, location, or vehicle type by contacting our customer support. Modification charges may apply based on the changes.
Yes, we provide 24/7 airport pickup and drop services. Our driver will track your flight and wait for you at the arrival terminal with a name board.
Yes, our customer support team is available 24/7. You can reach us at +91-9876543210 or email us at info@zaocabs.com for any assistance.
Our cabs are rarely late. However, in case of any delay, you will be notified in advance. We ensure timely pickups and if there is any delay from our end, we offer compensation.
Yes, all our vehicles are air-conditioned and well-maintained to ensure a comfortable journey. We also provide music systems and GPS for better travel experience.
Yes, we offer both one-way and round trip options for outstation travel. Round trips are cost-effective and you can plan your return journey conveniently.
If you cancel your booking as per our cancellation policy, the refund will be processed within 5-7 business days to your original payment method.
Yes, we have vehicles like Tempo Traveller and Mini Bus that can accommodate 12-20 passengers, perfect for group travel, family trips, and corporate outings.
Once your booking is confirmed, you will receive driver details and vehicle information. You can track your cab in real-time through our website or by calling our support team.
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